When will I get my order?
It could take up to one month to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- New Zealand & Australia: 2–14 business days
- USA: 3–4 business days
- Europe: 6–8 business days
- Japan: 4–8 business days
- Worldwide: 10–20 business days
When will I get my order?
Our fulfillment times all products may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges during COVID-19 pandemic outbreak.
Where will my order ship from?
We work with worldwide facilities to fulfil your orders.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbour’s in case the courier left the package with themIf the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at contact@estiere.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your products made?
Our suppliers have locations worldwide, so depending on where you are, your orders are made and shipped from the facility that can do it most efficiently!
Our artworks are made by local artists from New Zealand and are shipped from New Zealand.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contact@estiere.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@estiere.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
Please visit https://www.estiere.com/returns for information on our returns policy.
